How Delve scaled its collections operation to match explosive customer growth with Monk
Product led
Sales led
Operations
AE
Finance & Accounting
C-suite
Intelligent collections
Edge-case escalation
Real-time cash analytics
Metrics reporting
About Delve
Delve is the leading AI-powered compliance platform for fast-growing companies. Thousands of businesses rely on Delve to achieve and maintain critical certifications without the compliance busywork. By automating evidence collection, continuous monitoring, and security workflows, Delve helps companies close enterprise deals faster and scale without compliance becoming a bottleneck.
Results:
Overview
Delve partnered with Monk to modernize its collections infrastructure and ensure high-volume outreach remained consistent and effective as its customer base scaled rapidly across thousands of fast-growing companies.
Delve's rapid growth created collections inefficiencies that compounded with every new customer added. The volume of invoices, reminders, and follow-ups flowing through the business quickly exceeded what a manually-managed process could reliably handle. Outreach happened inconsistently, accounts slipped through the cracks, and reconciling payment status across a large customer base required constant manual effort with no single source of record to rely on.
As Delve's customer base continued to expand at pace, it became clear the team needed infrastructure designed for volume, not a set of manual processes that couldn't survive the next stage of growth.
Challenge
The challenges were apparent for Delve:
- Delve's rapid growth created collections inefficiencies that compounded with every new customer added.
- The volume of invoices, reminders, and follow-ups flowing through the business quickly exceeded what a manually-managed process could reliably handle.
- Outreach happened inconsistently, accounts slipped through the cracks, and reconciling payment status across a large customer base required constant manual effort with no single source of record to rely on.
- As Delve's customer base continued to expand at pace, it became clear the team needed infrastructure designed for volume, not a set of manual processes that couldn't survive the next stage of growth.
Our Solution
Delve chose Monk for its high-volume collections engine, integration depth, and the responsiveness of its team.
Automated outreach at scale, across email and Slack. Monk's collections engine manages consistent, intelligent outreach across Delve's entire customer base. Accounts receive the right follow-up at the right time, so no invoice ages without action, regardless of how many customers are in the system.
A platform that doesn't degrade under volume. New accounts slot into existing workflows, and the system handles hundreds of simultaneous collections touchpoints without any corresponding increase in operational burden.
A true compliance and collections partner. Monk's team embedded themselves in Delve's workflow from the start, bringing deep expertise in collections process design, proactively identifying gaps before they became problems, and collaborating closely on solutions.
Delve's collections operation is now built to match the pace of its growth. With intelligent outreach seamlessly running across thousands of customer channels, invoices do not remain unactioned and no customer slips through the cracks.
The impact has extended well beyond collections efficiency. Leadership now has a live, consolidated view of receivables and cash flow that didn't exist before, giving Delve’s team the confidence to plan and act decisively as the business continues to scale.
