Native Integration with Gmail: Intelligent Collections from Your Inbox

Monk's native Gmail integration sends collections emails from your own domain, tracks every thread, and powers AI-driven follow-ups—all while keeping your inbox as the communication hub. Professional branded emails, intelligent responses, and complete conversation history.

Request demo

How the Gmail + Monk Integration Powers Accounts Receivables and Intelligent Collections

Send from Your Domain: Collections emails come from your Gmail address, not a generic @monk.ai domain. Customers see your brand, your signature, and reply directly to your inbox. Professional communication that builds trust.

Intelligent Collections Follow-Ups: Monk's intelligent collections agent professionally follow-ups based on full collection thread history. When customers reply, our agent drafts responses that reference previous conversations, payment commitments, and invoice details. Additional rules can be set to fit your business processes via Playbooks.

Complete Thread Tracking: Every email thread stays linked to the right invoice and customer. Replies are automatically matched using intelligent reconciliation—even when customers forward emails or change subject lines. Your conversation history stays complete.

Smart Email Triage: Incoming emails are automatically classified on a number of proprietary vectors that are designed to help you get paid and optimize for paying intent.

What Makes Monk Different

AI-Native, Not Template-Based: Unlike tools that send the same template over and over, Our agent generates unique, contextual emails for every follow-up. Each crafted message references the specific conversation history and customer situation. Intelligent collections apply independent reasoning to each thread and actually save teams time while getting you paid faster.

Automatic Contact Rotation: When emails bounce, Monk automatically demotes the unreachable contact and promotes other possible contacts. Collections continue without manual intervention—you don't have to chase down new email addresses.

Human-in-the-Loop Control: Review every draft before sending, or enable auto-send for hands-off operation. Configure dozens of operating protocols via our Playbook builder or choose one of our suggested templates.

Unified Conversation View: Whether customers reply via email or Slack, the conversation stays unified in Monk. Julia has full context across channels for coherent, professional communication.

Common Use Cases We Support

SaaS companies automating collections without losing the personal touch
‍Professional services firms maintaining branded client communication
Finance teams scaling outreach while maintaining professional quality
Customer success teams balancing collections with relationship management
Growing startups needing enterprise-grade collections without the headcount

Answers to Questions You May Have

Do emails come from my domain?
Yes. Connect your Gmail account via OAuth, and all collections emails send from your address with your signature.

How does thread tracking work?
Monk uses Gmail's native threading plus intelligent reconciliation. Even when threads break (forwarded emails, changed subjects), we match replies to the right invoice.

What happens when emails bounce?
Monk detects bounces automatically, marks the contact as unreachable, and rotates to the next valid contact. Collections continue without manual intervention.

Can intelligent collections auto-send emails?

Configurable to meet your needs. Enable auto-send for specific scenarios (initial invoices, follow-ups) or require manual approval for everything. Set daily email limits per org.

How does promise-to-pay detection work?

When customers mention payment dates in emails ("we'll pay by Friday"), our agent detects the commitment automatically. No manual data entry.

Is my email data secure?
Monk uses OAuth for authentication—we never see or store your Gmail password. Email sync is encrypted and access is scoped to collections-related threads.