Introducing the Monk Payment Hub: A Portal Where Your Customers Pay in 2026
The Monk Payment Hub is a self-serve portal where your customers see every invoice and pay it, by ACH, wire, check, or credit card, without emailing anyone for a copy. Each customer gets their account overview, invoice aging, payment history, statements, credit memos, and shared documents like your W-9 in one place, can download invoice and statement PDFs, and can see which payments are already in transit. The result is fewer "can you resend the invoice" emails and faster payment.
What is the Monk Payment Hub?
It is a single, refined way for your customers to pay. We rebuilt the portal so invoices, statements, credit memos, documents, and payment history all run through it. It is a branded portal you give each customer so they can manage what they owe you on their own. Instead of a customer's AP team emailing to ask for a copy of an invoice, a remittance address, or your W-9, they log in and find it. Everything they need to pay is in front of them, which is the whole point: the easier you make paying, the sooner you get paid.
What can your customers do in the portal?
The Hub puts the full account in one view:
- Overview. Open, current, and overdue balances, plus invoice aging by bucket, so the customer sees exactly what is due and what is late.
- Invoices. Every invoice with its live status, including in-transit payments marked as payment processing, and a Pay button on each.
- Pay. Pay any invoice by ACH, wire, check, or credit card.
- Payment history. A record of what has been paid, so nobody has to ask.
- Credit memos and statements. Credits and a full account statement, with invoice and statement PDFs to download on demand.
- Documents. Shared files like your W-9, ready to download instead of requested by email.
- Upload invoices. Customers can add invoices themselves, so nothing stalls waiting on your team.
How do customers pay?
Four methods, so the customer uses whatever their process requires.
| Method | Timing | Best for |
|---|---|---|
| ACH | 1 to 3 business days | The default for domestic payments |
| Wire | 1 to 2 business days | Large or international payments |
| Check | Mail a physical check | Customers who still pay by check |
| Credit card | Paid instantly, processed through Stripe | Customers who prefer to pay by card |
Customers can also enroll in autopay, so future invoices are paid automatically and you stop chasing the same account every month.
Why does a customer portal get you paid faster?
Because most late payments come from friction rather than refusal. A customer who cannot find the invoice, does not have the remittance details, or is waiting on your W-9 will not pay until someone sorts it out over email. The Hub removes those steps. The customer sees the balance, sees the aging, and pays in a few clicks, which pulls days out of the cycle and takes the back-and-forth off your team.
How does the Payment Hub fit with the rest of Monk?
It is the place the collection lands. Monk's agents follow up on every invoice, and when the customer is ready to pay, the Hub is where they do it, on the same platform that runs your collections and applies the cash. That means a payment made in the Hub flows straight back to your ledger, and the follow-up stops the moment it is paid. More than $2B in receivables runs on Monk today, and the Hub is built to help you get paid as fast as possible. For the customer-portal case in general, see what a customer portal is and why it matters for AR.
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