Catch disputes. Find the cause. Keep collecting
A wrong PO. A short pay. A service the customer says never happened. Monk catches the dispute in the reply or the call and opens it with the invoice, the reason, and an owner. Collections keep moving on everything else.
The dispute is buried in a reply. No one logged it
Most AR tools have a place to manage disputes. Getting the dispute there is the hard part. Someone must spot the reply, recognize the dispute and log it by hand. Until then, the invoice ages.
Caught in the email, on the call, or by the system
Customers raise disputes wherever the conversation is. A reply to a reminder. A comment on a call. Monk reads every collections reply and call. When a customer contests an invoice by email, tells Ryan on the phone, or the system flags it, Monk opens the dispute and escalates it. No customer portal. No routing by hand.
Every dispute has an owner and a dollar amount
A dispute without an owner sits. A note that says the customer is unhappy tells no one what to do. Each dispute in Monk opens with the reason, the invoice and its amount, an owner, the full thread and any documents. Status moves from open to in review to resolved. The workspace shows what needs an owner, which reasons recur and which customers dispute most. Fix the cause and work the queue by dollars at risk.
Collections keeps moving on everything else
One open dispute stalls follow-up on the whole account. Monk pauses the contested invoice and keeps collecting on everything else. Every dispute feeds the Deduction Command Center. You see where short pays come from and which claims you can recover.
If you're in a finance at a fast growing start-up, you should absolutely be using Monk.
Frequently asked questions
How does a dispute get into the dispute queue?
Monk catches it in the collections conversation. A customer replies about a wrong PO, a deduction, or a price. The agent opens the dispute and escalates it. No one logs it by hand.
What does a dispute open with?
The invoice, the customer's reason, the thread or call it came from, and an owner. Whoever picks it up starts with the full context, not a note that says the customer is unhappy.
Does collections keep running while a dispute is open?
Yes, on everything but the contested invoice. Follow-up pauses on that line. The rest of the account stays on cadence.
How are deductions and short pays handled?
A short pay flags as a deduction when cash is applied. Monk codes it by reason and attaches the portal documents. It routes the item to an owner when it needs contesting.
Do my customers need a separate portal to raise a dispute?
No. Customers reply to an email or say it on a call. Monk catches it there and opens the dispute.
Resolve disputes before they age
Catch every dispute the moment it's raised